Call Centre Services
Call Center Services
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Inbound Call Center
Outsource non-core functions like inbound call center services to skilled vendors like Outsource2india. Our company has extensive experience of working with diverse customers, which helps us develop solutions that fit your exact needs.
Our dedicated team offers a wide range of inbound contact center services. We can help you maximize customer satisfaction by providing 24x7 phone answering services. We provide both up-selling and cross selling services to help you increase your sales. Some of our other services include order taking services, claims processing services, and product information request services.
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Phone Answering Services
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Up-Selling & Cross-Selling Services
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Claims Processing Services
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Product Information Request Services
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Order Taking Services
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Medical Answering Services
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IVR Services
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Virtual Receptionist Services
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Outbound Call Center
In a biting cold economy like today's you got to find out efficient ways to be braced against difficult times. Cost becomes the most important concern and quality is something you would not want to compromise on. This is when the relevance of call center outsourcing is at its peak. Deploy your outbound call center services to an offshore centre and see your profits grow.
We serve our customers with top-notch outbound call center services and our proficiency has earned our global clientele. We follow a proven result oriented process with guaranteed value for money. And it's not just about money – our outbound BPO services have functioned as extensions of our customer companies and produced remarkable results.
Here is a gist of the outbound contact center services that we provide:
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Telemarketing services
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Lead generation services
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Appointment setting services
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Database services
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Market intelligence services
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Direct mail follow-up services
Our outbound sales call center professionals also have expertise in the following:
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Product sales
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Order taking
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Customer support
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Sales lead generation
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Customer satisfaction surveys
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Sales support
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Order fulfillment
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Conference & registration
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3rd party verification
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Product launches
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Technical Helpdesk Services / Technical Support Services
Evolving from simple call handling to business process reengineering, we are building global contact centers for offshore Technical Support Services – with the technology and people skills to keep pace with this change. Global industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole. IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of tech support has expanded to include telesales – both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services.
Customer interaction centers provide high-end tech support (Tier-I, II and III tech support) delivered by highly qualified and experienced engineers, across various communication channels including VoIP, telephone, email, web and chat.
From cost centers to profit generators
Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved technical support centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing. They are employing a host of new technologies to support pre-sales and post-sales technical support services.
Technical Support Service – A strategic differentiator
In a world of intense competition, products are often "me-too." Outsourcing technical support enables a company to differentiate its product offering with superior technical support. Higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.
Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here's where technical support can create a strategic advantage for your product.
Information is key to business success
From customers asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems - all the information flowing into the tech support center or help desk is highly valuable. The data can be mined to reveal trends that enable prompt business decisions.
Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company abreast with the trends in the market. Proactive management of issues is possible using the information provided in dashboards. This is business intelligence (BI) that can be acted on in real time and is invaluable to the success of a business.
Global majors have not only dramatically reduced costs but have improved the quality of their services by outsourcing tech support to India. They have shown their confidence in the capabilities of Indian service providers with year-on-year repeat contracts.
Start offshoring helpdesk support services today.
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Email Support Services
Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.
What role does an email support service play in your company's eCRM program?
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Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including email support services.
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Low cost, non-intrusive and anytime, anywhere access are some of the advantages of email-based communication.
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An efficient email response service is crucial to any company's brand building and growth.
How can offshore business email support services help you ?
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Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
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Offshoring business email support services enables you to balance load between peak and off-peak periods.
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As a result, it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
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Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.
Efficient email support services from H&H Technologies
Real-time email answering services
Prompt and Personalized email responses to every customer on a 24/7 basis
Benefit from satisfied customers & repeat business
How will this setup work?
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A knowledge base of frequently asked questions and answers will be created in collaboration with our customer's needs and requirements.
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The knowledge base is continually updated and improved, based on our agents' interactions with customers.
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Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.
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When an email is received, it is scanned and routed to the appropriate agent. Our well-trained, highly competent agents provide clear, consistent and complete answers to increase customer satisfaction and reduce follow-ups.
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The use of a database that holds standard responses to frequently asked questions ensures that the agents have access to quick and standardized responses. The online knowledge base can also be used to provide immediate, personalized responses to customer queries.
Start outsourcing your business email support and non-voice technical support services today !